The Core Standards Policy Pack is a template policy and procedures manual that has been written against the NDIS Commissions Practice standards.

Exclusively for PROVIDERplus Members





  • Aboriginal and Torres Strait Islander People Policy and Procedures
  • Advocacy Support
  • Assessment Policy & Procedures
  • Collaboration Policy
  • Community Engagement & Referral Policy
  • Complaints, Compliments & Feedback Policy
  • Conflict of Interest Policy
  • Consent Policy
  • Continuity of Support Policy
  • Continuous Improvement Policy
  • Cultural Awareness
  • Financial Policy_Procedure
  • Human Resource Management Policy
  • Incidents, Accidents, and Emergencies Policy & Procedure
  • Inclusion Policy
  • Information & Record keeping Policy & Procedure
  • Linkage Policy
  • Management of Waste Policy
  • Medication Policy
  • Participant Service Charter of Rights
  • Participant Transition or Exit Policy
  • Privacy & Confidentiality Policy
  • Quality Management Policy
  • Risk Management Policy & Procedure
  • Safe Environment
  • Service Agreement Policy
  • Support Management Policy & Procedure
  • Support Planning Policy & Procedures
  • Work Health Safety Environmental Management
  • Working with Children Policy & Procedure


  • Participant Information Consent Form
  • Privacy & Confidentiality Agreement
  • Agency Referral
  • Authority to act as an Advocate
  • Code of Ethics & Conduct Agreement
  • Complaint Register
  • Complaints & Feedback
  • Compliance Register
  • Conflict of interest declaration
  • Conflict of Interest Register
  • Continuous Improvement Register
  • Emergency Plan Waste
  • Emergency Plan
  • Employment Check Register
  • Hazard Report Form
  • Incident Investigation Form
  • Internal Audit Schedule
  • New Employee Details
  • NDIS Provider Stage 1 checklist
  • NDIS Provider Stage 2 checklist
  • Participant intake Checklist
  • Participant Orientation Checklist
  • Participant Review
  • Participant Support Plan
  • Personnel File Content Checklist
  • Risk Assessment
  • Risk Indemnity Form
  • Risk Management Plan
  • Service Agreement
  • Staff Orientation Checklist
  • Support Management File Notes

Important Notes

  • These policies are template policies and may need to be customised to meet the specific needs of your business.
  • No self-assessment templates are provided in this pack, but can be purchased for an additional fee
  • Form templates provided may also need editing to suit your business needs
  • Documents are provided in Word and PDF formats
  • Policies are written to be generic and may need further editing to match your registration groups

What registration groups are not covered by this policy pack?
The following registration groups require an additional policy pack to be purchased to meet the additional practice standards sufficiently.

  • Early Childhood Supports
  • Special Disability Accommodation
  • Specialist Support Coordination
  • Behaviour Support
  • High-Intensity Daily living

You will be required to purchase the Specialist Support Policy Pack if you are offer any of the above registration group (click here).

Payment Terms

  • Payment is due in full prior to policy delivery
  • No Refunds will be issued after policy delivery

Are you unsure of what policy pack you require?

Frequently Ask Questions

If you are unsure of which to purchase, schedule a consultation with our team to discuss your policy needs. Click HERE to book.

The usual timeframe is 2-3 business days from when payment is made in full and the business information form is received. If you need it sooner please let us know and we will attempt to meet your deadline.

The policies and forms outlined above in the deliverables section 

PROVIDERPlus membership offers a range of benefits including policy updates, free consultation and access to a range of exclusive webinars and events. You must a member prior to purchasing the policies to receive the discount. Interested in joining? Click HERE for more details. 

Included in this price we will add your business name and logo to your policies. Forms do not include any logos or customisation, however are provided in a word document and can be added by your organisation as you wish. Any additional changes or amendments will be quoted for as a separate job.

We do offer consultations to providers on a host of areas, you can book a consultation on this link. Noting that consultations incur an additional charge and aren’t included in the policy pack price.

The NDIS Commission require you to demonstrate you meet the NDIS Practice standards and the NDIS Rule. Previous state based audits were checking different standards and will require you to either purchase updated policies, or update these yourself. 

The NDIS process is somewhat complex and multifaceted. We have a range of resources on our blog and a range of online programs to explain the process in detail. Please review our blogs  or book a consultation to review the key details on this process.

Yes, we can facilitate an introduction with an auditor for our clients at their request.

The fastest way is by emailing support@providerplus.com.au  or by calling 1300 852 790 

Not in this fee, but we do provide annual policy updates within our PROVIDERplus Membership program.