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Our Mission is to assist NDIS Providers to run high quality, compliant and successful NDIS businesses.

Become An NDIS Registered Provider today. Call 1300 852 790

Membership

Become a PROVIDERplus member today to access exclusive member content; specially designed to assist you through your journey
to the NDIS.

Registration

Need assistance with the NDIS registration process? We have a range of solutions to support your registration with the NDIS Commission.

Products

Looking for a policy packs or a specific document to supplement your existing business documentation? Don’t Reinvent the wheel, PROVIDERplus has a range of document templates you can download and customise to meet your needs

Events

PROVIDERplus runs webinars, events and training programs each month for NDIS providers to better understand the ever changing NDIS landscape. Click here to view and register for our events.

Audit Support

If you are preparing for your NDIS Commission audit and want us to review your current policies, conduct an internal audit, assist with rectifications at audit or just want some guidances on the audit process, PROVIDERPlus has a range of Audit support and preparation services and training programs.

Policy Packs

Looking to purchase template policy packs for your registration or NDIS Renewal with the NDIS Commission? We have a policy packs and template forms you can customise to suit your business needs. Available for Core module for Certified providers, Module 1, Module 2, Module 2a, Module 3, Module 3a, Module 4 and Module 5 and Module 6 – Verification

Consultation

If you have questions regarding the NDIS registration process, preparing for audit or running your NDIS business, our experts are here to help. Book a 30 minute or 60 Minute phone consult with our team to troubleshoot your key questions.

Training & Development

Looking to develop your skills and professional practice? PROVIDERPlus has partnered with a range of training organisations to offer you exclusive discounts and ongoing professional development for you and your staff.

Knowledge Base

Looking for the latest news and information on the NDIS? View our extensive library of resources.


Our Mission is to assist NDIS Providers to run high quality, compliant and successful NDIS businesses.

Become An NDIS Registered Provider today. Call 1300 852 790

Membership

Become a PROVIDERplus member today to access exclusive member content; specially designed to assist you through your journey
to the NDIS.

Registration

Need assistance with the NDIS registration process? We have a range of solutions to support your registration with the NDIS Commission.

Products

Looking for a policy packs or a specific document to supplement your existing business documentation? Don’t Reinvent the wheel, PROVIDERplus has a range of document templates you can download and customise to meet your needs

Events

PROVIDERplus runs webinars, events and training programs each month for NDIS providers to better understand the ever changing NDIS landscape. Click here to view and register for our events.

Audit Support

If you are preparing for your NDIS Commission audit and want us to review your current policies, conduct an internal audit, assist with rectifications at audit or just want some guidances on the audit process, PROVIDERPlus has a range of Audit support and preparation services and training programs.

Policy Packs

Looking to purchase template policy packs for your registration or NDIS Renewal with the NDIS Commission? We have a policy packs and template forms you can customise to suit your business needs. Available for Core module for Certified providers, Module 1, Module 2, Module 2a, Module 3, Module 3a, Module 4 and Module 5 and Module 6 – Verification

Consultation

If you have questions regarding the NDIS registration process, preparing for audit or running your NDIS business, our experts are here to help. Book a 30 minute or 60 Minute phone consult with our team to troubleshoot your key questions.

Training & Development

Looking to develop your skills and professional practice? PROVIDERPlus has partnered with a range of training organisations to offer you exclusive discounts and ongoing professional development for you and your staff.

Knowledge Base

Looking for the latest news and information on the NDIS? View our extensive library of resources.

The NDIS Code of Conduct for Providers

NDIS Code Of Conduct Training

The NDIS Code of Conduct is intended to ensure a safe and ethical delivery of support and services to those with a disability. It sets out a number of rules that outline standards of behaviour that are socially and morally acceptable.

The code focuses on providing equal human rights based on informed consent, trust, safety, competence, accountability, preventing misconduct and responding to misconduct. These are intended to protect the rights of vulnerable individuals and ensure they are safe.

Provisions of the NDIS Code

The NDIS Code of Conduct is for workers and applies to those who are employed by:

  • registered and unregistered NDIS providers
  • any community partners of the NDIA (LAC and ECEI providers)
  • providers of Commonwealth Continuity of Support Programme services for those over 65
  • the NDIS Commission itself
  • any organisation providing activities, linkages and information to people with disability; this can include equipment suppliers, builders and gardeners.

Such workers and providers are required to:

  • have regard to the privacy of people with disability
  • respect their rights to self-determination, decision making and freedom of expression in line with laws and conventions
  • provide services and support carefully and skilfully and in a safe and competent way
  • behave in an honest and transparent manner and with integrity
  • take reasonable steps to avoid acts of violence, abuse, neglect, sexual misconduct and exploitation, and to respond to any forms of such misdemeanours
  • raise concerns on any matters that could impact the safety and quality of support provided to disabled people and act on any concerns that arise.

Serious Consequences for Contravening the Code

Since the Code of Conduct of the NDIS aims to make sure that all participants in the scheme receive high quality support and services, and are kept safe, it is not optional. All providers have to ensure their workers conform to the code and there are serious penalties if they fail to do so.

Minor breaches of the code may result in a warning and a requirement for those involved to undertake NDIS Code of Conduct training. Breaches that are more serious can be punished by workers and possibly the NDIS provider being banned from involvement in the sector, by being de-registered or even by civil penalties being pursued in court. Breaking the law when treating a participant can also lead to criminal charges.

Anyone is entitled to complain if they believe there are breaches of the Code of Conduct. These complaints may be made to the NDIS provider or to the NDIS Commission, so there is every possibility that misconduct will have serious consequences and you can’t afford to take any risks.

You have to ensure that all employees are made aware of the requirements of the Code of Conduct and adhere fully to the guidelines. At PROVIDERplus, we can provide the necessary training for all employees, so they know exactly how to act. This can make sure you continue as a successful NDIS provider rather than being prevented from acting and suffering other penalties.

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