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Our Mission is to assist NDIS Providers to run high quality, compliant and successful NDIS businesses.

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Become a PROVIDERplus member today to access exclusive member content; specially designed to assist you through your journey to the NDIS.


Need assistance with the NDIS registration process? We have a range of solutions to support your registration with the NDIS Commission.


PROVIDERplus runs webinars, events and training programs each month for NDIS providers to better understand the ever changing NDIS landscape. Click here to view and register for our events.

Audit Support

If you are preparing for your NDIS Commission audit and want us to review your current policies, conduct an internal audit, assist with rectifications at audit or just want some guidances on the audit process, PROVIDERPlus has a range of Audit support and preparation services and training programs.

Knowledge Base

Looking for the latest news and information on the NDIS? View our extensive library of resources.


The Need for a New System for NDIS Screening

NDIS Screening

The NDIS has decided to create a new screening process for those working with participants. Since there have previously been a range of methods used to screen care workers over the years, many people may wonder why a new system is necessary. The reason, in essence, is because the old system was fragmented and didn’t work very well, resulting in people with disability experiencing poor care and even abuse from workers who had been screened.

The old system allowed screening to be carried out by agencies, government bodies and even employers. This caused variable outcomes, especially because police could not, for security and privacy reasons, provide information to agencies and employers. As a result, only government bodies had full details and so could identify potential risks for employers.

The new NDIS screening programme aims to provide a safer environment when services are provided to people with disability. The intention is to create a process that is standardised across the whole country so that all workers are assessed in a consistent manner. To this end, new checks started from 1st July 2018 in South Australia and required all workers for NDIS providers to have screening checks for the Department of Human Services Disability Services Employment and Department of Human Services Child-related Employment, which must be issued before 1st July 2019; these checks last for three years.

From 1st July 2019 in Queensland, workers engaged in risk-assessed roles for NDIS providers must hold a current disability check (Yellow Card) and a current Working with Children check (Blue Card). Such workers act as registered health practitioners and must hold a certificate of registration in accordance with the Health Protection Regulation National Law 2009 (Queensland).

New screening requirements do not apply to Western Australia until July 2020 and, until then, existing screening rules will apply.

Any NDIS providers must ensure that all workers who deliver NDIS support or services, or who have more than incidental contact with people with disability, are properly checked. This will ensure they don’t pose an unacceptable risk to each NDIS participant’s safety and well-being.

In order to determine if a worker poses an unacceptable risk, the screening will check:

  • any police and government information, including any convictions (including those that are spent or quashed) or current or pending charges
  • child protection information, including any child protection orders
  • apprehended violence order
  • workplace misconduct, generally notified through complaints or incident reporting
  • for those who have worked overseas, any international police checks.

It is intended that an NDIS Worker Screening Database is set up, providing a register of cleared and excluded workers. This will be a national database and so records can be accessed from any state and territory in Australia. Consequently, once a worker has been screened and cleared, they can work anywhere in Australia without further checks. Providers will, therefore, be saved from unnecessary screening and record keeping will be improved with a reduction in paperwork.

The new national NDIS worker screening requirements can bring great benefits providing you are aware of how they work and conform to the new rules. As a PROVIDERplus member, you’ll be updated on all necessary regulations, advised on how to conform to them and be given all relevant training.

Upcoming Events

Stage 1 Audit Bootcamp

Date: 23/09/2020
Time: 12:00 pm

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Understanding your new opportunities in Aged Care

Date: 23/09/2020
Time: 1:00 pm

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Flourishing under the NDIS

Date: 23/09/2020
Time: 1:00 pm

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Training Programs


What if I want to operate across multiple states and territories?

Previous systems of supporting people with disabilities differed depending on the state or territory where those receiving the support lived. This led to a fragmented approach where disability service providers giving support across state and territory borders had to deal with different bodies and regulations. This system was also generally under-funded, inefficient and gave little […]

The surprising benefits of training for your NDIS business

  When you’re growing an NDIS business, training may not always be seen as a top priority, but perhaps it should be. Training, for you and your staff, can be one of the most important ways to ensure you’re providing the best service to your participants. There are also many other significant reasons why you […]

How do you find participants in the NDIS marketplace?

For any business to succeed, it’s crucial to market your products and services effectively to find new participants. That’s equally true if you operate in the NDIS marketplace, you’ll just need to tailor your approach to the various types of participants.  A lot of marketing strategies these days are based on website content and social […]


I highly recommend this service it has been an easy journey staff are professional have very good knowledge and happy to help. I was unsure when i started this process if i could manage Provider plus has been wonderful. I would highly recommend this service to anyone who ever may thinking about this journey.. do it you have no regrets
Raelene Sciberras
I have been more than impressed with the professional approach, the individual service and the hassle free journey we've had to submit our application for reaccreditation. Information was delivered well before the scheduled time and was in an easy format to understand. Nina has been a god-send, making this part of our journey so easy. We are lucky to have you working with us ?
Barcaldine Regional Council
I strongly recommend PROVIDERplus to any new NDIS service providers seeking help for registration. All the staff are friendly and professional, always approachable, really resourceful and always accessible to attend to various doubts and queries which are common for a new provider-to-be like Dolphin Wellness. The VIP membership is truly value-for-money. I can’t imagine what a messy and stressful situation it would be if we didn’t get help from ProviderPlus! The well-prepared policies and procedures, tailor made self-assessment answers, step-by-step guidance from the registration consultants, vast amount of related forms and templates, and well organised free webinars offering practical advice on various aspects ranging from NDIS service application to business operation, you can get almost anything you need for your application. It’s definitely a wise choice for us to select PROVIDERplus!
Xiu Liu
Thank you for the webinar last week … it was truly helpful and created clarity for our business.
Fiona Jack
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