We are happy to say goodbye to 2020, it was a challenging for everyone in so many ways. Now that we have a fresh new year ahead, it’s a good time reflect on your NDIS provider business and consider how you can start off on the right foot.
Here are some new year resolutions for your provider business that can set you up for success.
We know all too well that things can change in ways we could never have imagined. This is why risk management is so important for your business. This includes reviewing your insurances and making sure that they’re adequate for your needs. You should also consider having a business contingency plan for any unexpected events that may arise. Having a plan in place means that you can respond quickly when the worst occurs, ensuring you can mitigate any damage. This doesn’t have to be complicated, just think about events that may affect your business (illness, natural disasters, cyber security, etc) and consider what you will do to respond.
Do you know how you are going to grow your business in 2021? Just because things have been difficult doesn’t mean there aren’t opportunities for business growth. What ways can you reach new participants? Are there new services you can offer? Sometimes you need to think outside of the box to scale your business. The new year is a good time to think deeply about what you offer as a business.
Update your website and marketing plan
Over the course of the past 12 months a lot has changed and people’s view of the world is different. Does your website and marketing reflect this? By regularly reviewing your website and marketing activities you can ensure that you’re sending the right messages to your participants. It may only be subtle changes, but they can have a big impact on how people see you.
Check in with your staff and participants
2020 has been an exhausting year for many, so having staff who are able to perform at their best is very important. Make sure you are regularly checking in with your staff so you feel confident there are no issues bubbling away. Often these issues can be easily fixed, but if they are left unchecked they could escalate into something more serious. Checking in with participants to make sure they are happy with the service they are receiving is also important. The more information you have available to you, the easier it is to fix any problems before they grow.
Looking for assistance?
If you’re an NDIS provider looking to transform into a high quality and successful business, become a PROVIDERplus member today. As a member you’ll receive essential support, knowledge and resources to demystify the NDIS and allow your business to thrive. Call 1300 852 790 or click here to find out more.